Shipping & Delivery Policy

Overview & Multi-Tier Merchant Fulfillment

Seven Connect (sevenconnect.in) operates as a regional technology commerce network connecting customers across North-East India directly with verified local resellers, authorized retail vendors, and regional IT distributors.
Decentralized Fulfillment: Unlike traditional centralized e-commerce warehouses, hardware purchases made through Seven Connect are fulfilled and dispatched directly by the respective authorized local Reseller, Vendor, or regional Distributor holding local stock in North-East India.
This localized multi-tier fulfillment model enables faster transit, authentic brand warranties, local store accountability, and direct technician support for custom PC and CCTV builds.

Serviceable Delivery Coverage (North-East India Only)

Seven Connect's shipping and delivery services operate strictly and exclusively within the North-East region.
Commercial hardware availability, dealer dispatches, and warranty fulfillment are bounded solely to serviceable pin codes across North-East India.
Deliveries or shipments to locations outside North-East India are currently not supported.

Estimated Delivery Timelines

Fulfillment timelines depend upon the proximity of the supplying merchant and destination pin code:
Intra-City Guwahati: 24 to 48 hours for in-stock components and assembled computer systems.
Major Assam Districts & Commercial Hubs: 2 to 4 business days.
Regional North-Eastern Capital Cities & Major Towns: 3 to 5 business days.
Remote, Hill, and Border Districts: 4 to 7 business days, subject to local weather and road transit conditions.
Note: Custom-configured PC builds and multi-channel CCTV setups requiring specialized testing and assembly may require an additional 24 to 48 hours before dispatch.

Local Store Pickup ("Click & Collect")

For customers preferring immediate physical handover or personal verification, Seven Connect supports local store pickup:
Customers may reserve or place orders online and collect their hardware directly from the authorized local store partner in Guwahati or regional towns.
Store pickup allows on-the-spot unboxing, physical component inspection, and immediate technical assistance from store technicians.

Shipping Costs & Charges

Shipping costs are calculated transparently by the supplying merchant or regional distributor based on consignment weight, volumetric dimensions, insurance requirements, and delivery pin code distance.
Applicable shipping charges are clearly communicated to the customer prior to order confirmation. Several verified dealers offer complimentary shipping within Guwahati municipal limits.

Order Tracking & Dispatch Notifications

Once an order is processed and handed over to a recognized regional courier partner (or merchant internal delivery team), a consignment tracking number will be provided via SMS, WhatsApp, or email.
Customers can monitor shipment movement through the carrier's tracking portal or by contacting Seven Connect Customer Care.

Inspection of Shipments Upon Delivery

Customers are strongly advised to inspect the outer packaging before signing the proof of delivery (POD):
If the package exhibits evident physical damage, severe denting, tampering, or broken security seals, please reject delivery and note the damage on the courier receipt.
For accepted deliveries, customers are advised to record a continuous unboxing video showing all shipping labels, product serial numbers, and packaging seals to expedite any transit damage claims.
Any transit damage or missing component must be reported within 24 hours of delivery directly to the supplying Reseller (with copy to sevenconnect2026@gmail.com for escalation tracking). The supplying Reseller will inspect and manage replacement units directly.

Force Majeure & Regional Weather Disclaimers

The North-Eastern terrain is subject to seasonal weather challenges, including heavy monsoons, landslides, road closures, and localized transport restrictions.
In the event of unforeseen regional disruptions beyond the reasonable control of the merchant or logistics carrier, delivery estimates may be extended. Our customer care desk will proactively communicate revised timelines.

Customer Care & Shipping Support

For delivery inquiries, logistics tracking, or local store coordination, please contact:
Customer Care: Ground Floor, Rangmahal Building, G.S. Road, Ulubari, Guwahati - 781007, Assam, India
Registered Office: 84, Bylane 6, Borthakur Mill Road, Ulubari, Guwahati - 781007, Assam, India
Support Email: sevenconnect2026@gmail.com
Phone: +91 86381 92630
Grievance Redressal Officer: Niraj Maheshwari

Registered Office: 84, Bylane 6, Borthakur Mill Road, Ulubari, Guwahati-781007, Assam | Customer Care: Ground Floor, Rangmahal Building, G.S. Road, Ulubari, Guwahati-781007, Assam | Phone: +91 86381 92630 | Email: sevenconnect2026@gmail.com | GSTIN: 18AIPPM0248R3ZF

Authorized Electronic Commerce Intermediary under Section 79 of the Information Technology Act, 2000 serving North-East India.

Customer Support Hub