Customer Support Hub

Direct technical assistance & procurement guidance from verified store managers.

Direct Line
+91 86381 92630
Official Email
sevenconnect2026@gmail.com
Headquarters
Ground Floor, Rangmahal Building, G.S. Road, Ulubari, Guwahati-781007, Assam

Privacy Policy

1

Introduction & Legal Framework

  • Welcome to Seven Connect (sevenconnect.in), an electronic marketplace and local technology commerce network operated by Seven Connect ("Seven Connect", "we", "us", or "our").
  • This Privacy Policy constitutes an electronic record generated in terms of the Information Technology Act, 2000 and rules made thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act (DPDPA), 2023.
  • This electronic record does not require any physical or digital signatures and satisfies the conditions prescribed under Section 63 of the Bharatiya Sakshya Adhiniyam (BSA), 2023.
  • By visiting our website (sevenconnect.in), utilizing the partner portal, or communicating with us, you expressly consent to our collection, storage, processing, and disclosure of your information as detailed in this policy. If you do not agree with any provision, please refrain from accessing or utilizing our platform.
2

Territorial Scope & Geographic Applicability (North-East India)

  • Seven Connect operates primarily and specifically as a regional technology commerce network for North-East India.
  • All information collected, merchant listings, quotes, buyer requests, and partner communications are governed in accordance with the laws of the Republic of India and are specifically tailored to the logistics, trade guidelines, and commercial practices of North-East India.
  • Users and business partners accessing the platform from outside this region acknowledge that product quotes, fulfillment, merchant interactions, and on-ground services are bounded to regional availability.
3

Information We Collect

  • We collect personal and business information necessary to operate our marketplace, connect buyers with local store partners, verify dealers, and process hardware inquiries:
  • Customer & Buyer Information: Full name, phone number, email address, physical delivery address, city, pin code, communications regarding PC builder/CCTV configurations, hardware quotes, and reviews.
  • Reseller, Vendor & Distributor Information: Business/Trade name, contact person name, mobile number, registered office address, store geolocation, trade license, GSTIN (Goods and Services Tax Identification Number), PAN (Permanent Account Number), bank account verification details, authorized brand dealership certificates, and catalog records.
  • Know Your Customer (KYC) Records: Officially Valid Documents (OVDs) including Aadhaar acknowledgment, Voter ID, Passport, Partnership Deeds, Board Resolutions, or Certificates of Incorporation required to verify bona fide merchants.
  • Automated Device & Technical Data: Internet Protocol (IP) address, device identifiers, browser specifications, operating system details, referring URLs, access timestamps, and telemetry required to maintain secure operations and prevent distributed denial-of-service (DDoS) or fraudulent activities.
4

How We Use Your Information

  • Facilitate Direct 1-to-1 Commerce: Transmitting buyer inquiries, quote requests, and configuration choices solely and exclusively to the single respective local reseller chosen by the buyer (strictly zero multi-vendor broadcasting or lead syndication).
  • Dealer & Distributor Verification: Performing rigorous KYC verification, GST validation, and anti-counterfeit audits before displaying verified merchant badges.
  • Customer Care & Communication: Providing customer assistance, tracking inquiries, dispatching OTPs for account verification, and communicating service notices via email, SMS, or WhatsApp.
  • Platform Security & Optimization: Monitoring server stability, diagnosing technical anomalies, refining search relevancy for local IT hardware, and safeguarding platform integrity against unauthorized scraping.
  • Legal Compliance: Satisfying statutory record-keeping mandates under Indian taxation, consumer protection, and cyber security regulations.
5

Information Sharing, Disclosure & Intermediary Role

  • Strict No-Sale Commitment: Seven Connect does not sell, rent, or trade your personal or business data to any third-party marketing companies, brokers, or external advertisers.
  • Direct 1-to-1 Reseller Routing Guarantee (No Multi-Lead Broadcast): Unlike conventional directory aggregators or open trade portals that capture an inquiry and broadcast or sell it simultaneously to multiple competing merchants, Seven Connect guarantees that your contact details are routed EXCLUSIVELY to the single respective Reseller you chose on our website.
  • Reseller Outreach Purpose: The selected respective Reseller receives your contact details strictly to respond to your specific product inquiry, custom PC/CCTV build, or quotation request via direct phone call, WhatsApp, or email. Resellers are legally bound not to share, leak, or spam your information.
  • Intermediary Transmission: In accordance with Section 79 of the Information Technology Act, 2000, Seven Connect acts as an electronic conduit facilitating communications between buyers and independent merchants.
  • Legal & Regulatory Mandates: We may disclose personal or business data without prior notice if required by court order, law enforcement investigation, government statutory agency, or to protect the rights, property, and safety of Seven Connect, our partners, or the public.
  • Business Transfer: In the event of an internal corporate reorganization, merger, or asset acquisition, relevant records may be transferred subject to the commitments contained in this Privacy Policy.
6

Data Storage, Security & Reasonable Safeguards

  • We implement comprehensive physical, electronic, and managerial safeguards to protect your personal and commercial data against unauthorized access, loss, alteration, or misuse.
  • All data transmitted between your browser and our servers is secured using modern Transport Layer Security (TLS/HTTPS 256-bit encryption).
  • Administrative and partner portals employ stringent role-based access controls (RBAC), multi-factor authentication, and encrypted credential storage.
  • Payment transactions, if initiated through the platform, are processed through RBI-authorized payment aggregators conforming to Payment Card Industry Data Security Standards (PCI-DSS Level 1). Seven Connect does not store raw credit card numbers or banking passwords.
  • Despite our rigorous measures, transmission over the public internet involves inherent risks. Users must maintain the secrecy of their passwords and promptly notify our team of any suspected unauthorized account activity.
7

Data Retention, Review & Eradication Rights

  • Retention Period: We retain customer and merchant data for as long as an account remains active or as required to fulfill the operational, warranty tracking, and legal obligations prescribed by Indian law (including GST compliance records).
  • Review and Rectification: You possess the right to review, update, and correct any personal identifying information stored on the platform by logging into your profile or contacting our support desk.
  • Data Deletion Requests: You may request the permanent deletion of your profile and personal data by submitting a formal request to sevenconnect2026@gmail.com. Verified deletion requests will be completed within 72 business hours, except where retention is required by statutory taxation or anti-fraud laws.
8

Cookies & Automated Technologies

  • Seven Connect utilizes standard session and analytical cookies to remember your device display preferences, authenticate active sessions, and analyze website traffic.
  • Users may modify their browser preferences to refuse non-essential cookies. However, disabling session cookies may impact specific interactive functionalities, such as customized PC builder configurations or partner portal access.
9

Protection of Children's Privacy

  • The Seven Connect platform and commercial hardware services are intended solely for individuals who can form legally binding contracts under the Indian Contract Act, 1872 (18 years and older).
  • We do not knowingly collect personal information from individuals under 18 years of age. If a minor accesses the platform, such usage must be conducted under parental or legal guardian supervision.
10

Third-Party Services & External Links

  • Our platform may display hyperlinks to third-party manufacturer sites (such as HP, Dell, Lenovo, Asus, CP Plus, or Hikvision driver/warranty pages) or authorized logistics providers.
  • Seven Connect does not control, supervise, or endorse the privacy practices or contents of such third-party sites. Users are urged to review the independent privacy statements of external destinations.
11

Grievance Redressal Officer & Statutory Reference

  • In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, the designated Nodal and Grievance Redressal Officer for Seven Connect is provided below:
  • Name: Niraj Maheshwari
  • Designation: Nodal & Grievance Redressal Officer
  • Organization: Seven Connect
  • Registered Office: 84, Bylane 6, Borthakur Mill Road, Ulubari, Guwahati - 781007, Assam, India
  • Customer Care: Ground Floor, Rangmahal Building, G.S. Road, Ulubari, Guwahati - 781007, Assam, India
  • Official Email: sevenconnect2026@gmail.com
  • Phone: +91 86381 92630
  • GSTIN: 18AIPPM0248R3ZF
  • Statutory Response Timelines: We acknowledge every grievance receipt within 48 hours and provide resolution or status determination within 15 days of formal submission.
12

Pre-Litigation Disclosure & Amicable Settlement

  • In the event of any question, dispute, or grievance concerning privacy, data handling, or platform services, the aggrieved party must first submit a comprehensive written Notice of Dispute & Disclosure to sevenconnect2026@gmail.com with relevant supporting records.
  • Both parties agree to participate in a mandatory 30-day Amicable Disclosure and Settlement period to investigate the grievance and seek a commercially reasonable resolution in good faith before initiating formal arbitration.
  • If unresolved after the 30-day disclosure period, disputes shall be referred to sole arbitration under the Arbitration and Conciliation Act, 1996, conducted in English at Guwahati, Assam. The courts situated in Guwahati, Assam shall retain exclusive jurisdiction.
13

Revisions to this Privacy Policy

  • Seven Connect reserves the right to revise, amend, or modify this Privacy Policy periodically to reflect technological updates, regulatory modifications, or platform enhancements.
  • The revised policy will be posted on this page with an updated Effective Date. Continued engagement with Seven Connect constitutes voluntary acceptance of all updated terms.

© 2026 Seven Connect. All rights reserved.

Registered Office: 84, Bylane 6, Borthakur Mill Road, Ulubari, Guwahati-781007, Assam | Customer Care: Ground Floor, Rangmahal Building, G.S. Road, Ulubari, Guwahati-781007, Assam | Phone: +91 86381 92630 | Email: sevenconnect2026@gmail.com | GSTIN: 18AIPPM0248R3ZF

Authorized Electronic Commerce Intermediary under Section 79 of the Information Technology Act, 2000 serving North-East India.