Cancellation & Refund Policy

Scope & Two-Tier Policy Framework

Seven Connect (sevenconnect.in) operates a dual-tier commercial platform:
Tier 1: Consumer & Enterprise Physical Hardware Orders — Laptops, desktop PCs, custom rigs, CCTV surveillance equipment, and peripherals sold and invoiced directly by independent verified local Resellers, Vendors, and regional Distributors.
Tier 2: Digital B2B Platform Subscriptions — Listing subscriptions, verified partner badges, and digital lead-generation tools for Resellers and Distributors managed by Seven Connect.
IMPORTANT STATUTORY DISCLAIMER ON PHYSICAL HARDWARE: Seven Connect operates strictly as an electronic marketplace intermediary under Section 79 of the Information Technology Act, 2000. Seven Connect is NOT the seller, supplier, or distributor of physical hardware products.
SOLE RESELLER RESPONSIBILITY: All order cancellations, product returns, Dead-On-Arrival (DOA) assessments, physical hardware replacements, and monetary refunds are managed, authorized, and executed SOLELY AND EXCLUSIVELY by the independent supplying Reseller, Vendor, or Distributor who invoiced and fulfilled the order.
SEVEN CONNECT DOES NOT MANAGE REFUNDS OR REPLACEMENTS: Seven Connect DOES NOT collect, hold, or escrow transaction funds for physical hardware sales, DOES NOT approve or disburse hardware refunds, and DOES NOT physically stock, inspect, collect, or replace hardware products. Seven Connect assumes zero liability for refunds, cancellations, or replacements.

Consumer Hardware Order Cancellations (Reseller Managed)

Managed Exclusively by the Supplying Reseller: Physical hardware order cancellation terms and procedures are governed exclusively by the independent supplying Reseller who received and billed the order. Seven Connect does not manage or execute hardware cancellations.
Cancellation Prior to Dispatch: Customers wishing to cancel an order prior to physical dispatch must contact the supplying Reseller directly. Any cancellation approval and subsequent refund of prepaid amounts is determined and issued directly by the supplying Reseller according to their commercial store terms.
Cancellation After Dispatch: Once the supplying Reseller or their logistics partner has dispatched the shipment, cancellations mid-transit cannot be processed. Customers must follow the supplying Reseller's return guidelines upon delivery.
Custom Built PCs & Tailored CCTV Setups: For custom-configured computers or tailored CCTV installations where merchant components have been unboxed, configured, or bench-tested, cancellation requests, restocking fees, and refund eligibility are subject solely to the supplying Reseller's policy.

Physical Hardware Returns, Replacements & DOA Window (Reseller Managed)

Exclusively Handled by the Supplying Reseller: Seven Connect does not physically inspect, accept returns of, or replace hardware. All return verifications and replacement shipments are handled solely by the supplying Reseller.
3 to 7 Days Dead-on-Arrival (DOA) Notice: If an item delivered is defective, damaged in transit, or non-functional upon arrival, the customer must report the issue directly to the supplying Reseller within three (3) to seven (7) business days of delivery.
Required Evidence: Customers must provide the supplying Reseller with photographic proof and continuous unboxing video evidence demonstrating the defect, intact manufacturer serial numbers, original packaging, and accessories.
Reseller Replacement Execution: The supplying Reseller will inspect the reported unit. Upon confirming manufacturer DOA or transit damage, the supplying Reseller will dispatch an identical replacement unit directly to the customer. If an identical replacement is unavailable, the supplying Reseller will directly issue a refund to the customer. Seven Connect has no operational or financial involvement in replacement dispatch or refund disbursement.

OEM Brand Warranty Post-DOA Window

Post-Return Window Coverage: After the initial 3 to 7 days merchant DOA window has elapsed, all hardware is covered under the comprehensive warranty provided by the original equipment manufacturer (HP, Dell, Lenovo, Asus, Acer, Hikvision, CP Plus, Western Digital, Intel, AMD, etc.).
Authorized Regional Service Centers: Customers can access warranty repairs, component replacements, and technical support directly through authorized OEM brand service centers located across Guwahati and major North-East district centers. Seven Connect customer care will assist with service center locations and OEM escalation contact details.

Reseller & Distributor Subscriptions (Strict 100% Non-Refundability)

Immediate Digital Service Activation: Platform subscription tiers for Resellers and Distributors (including verified merchant badges, lead-generation access, dealer quoting engines, and catalog publication) are digital B2B business services that activate immediately upon payment and verification.
100% Non-Refundable Subscription Fees: All platform subscription charges, onboarding verification fees, catalog listing charges, and periodic renewal fees paid by Resellers or Distributors are strictly 100% NON-REFUNDABLE under any circumstances.
No Prorated or Fractional Refunds: In the event of voluntary account downgrades, business cessation, or termination for breach of conduct (such as listing counterfeit goods or engaging in fraudulent behavior), no pro-rata, partial, or fractional refund shall be granted.
Chargeback Prohibition: Resellers and Distributors expressly agree not to initiate fraudulent chargebacks with payment aggregators or banking institutions for legitimate subscription fees charged in accordance with these terms.

Refund Processing Timelines & Modes (Directly Disbursed by Reseller)

Refunds Issued by Supplying Reseller Only: In any circumstance where a monetary refund is agreed upon for physical hardware (such as an approved pre-dispatch cancellation or an irremediable DOA condition with no replacement stock), the refund is disbursed directly by the independent Reseller who billed the transaction.
Seven Connect Does Not Disburse Hardware Refunds: Seven Connect does not receive, hold, or disburse funds for physical hardware transactions between buyers and local dealers. Seven Connect cannot issue, guarantee, or process hardware refunds.
Reseller Refund Timelines & Method: Authorized refunds are credited directly by the supplying Reseller to the buyer's original payment method or bank account, typically within five (5) to seven (7) business days from merchant approval.

Non-Returnable & Non-Refundable Categories

The following hardware categories are strictly non-returnable and non-refundable:
Digital licenses, antivirus activation keys, and operating system product keys once scratched or digitally delivered;
Items returned with missing original box packaging, missing internal accessories, tampered warranty stickers, or missing serial number barcodes;
Products exhibiting accidental physical damage, burn marks, liquid spills, or electrical surges caused after safe delivery;
Custom-cut networking cables, server racks, or customized liquid cooling assemblies tailored to specific client dimensions.

Customer Care & Grievance Facilitation Desk

While all physical hardware cancellations, replacements, and refunds are managed solely by independent Resellers, Seven Connect maintains a regional Customer Care desk to facilitate communication in the event of merchant non-responsiveness:
Customer Care: Ground Floor, Rangmahal Building, G.S. Road, Ulubari, Guwahati - 781007, Assam, India
Registered Office: 84, Bylane 6, Borthakur Mill Road, Ulubari, Guwahati - 781007, Assam, India
Support & Facilitation Email: sevenconnect2026@gmail.com
Phone: +91 86381 92630
Grievance Redressal Officer: Niraj Maheshwari
Timelines: Grievance inquiries regarding dealer responsiveness are formally acknowledged within 48 hours, with administrative determination within 15 business days.

Registered Office: 84, Bylane 6, Borthakur Mill Road, Ulubari, Guwahati-781007, Assam | Customer Care: Ground Floor, Rangmahal Building, G.S. Road, Ulubari, Guwahati-781007, Assam | Phone: +91 86381 92630 | Email: sevenconnect2026@gmail.com | GSTIN: 18AIPPM0248R3ZF

Authorized Electronic Commerce Intermediary under Section 79 of the Information Technology Act, 2000 serving North-East India.

Customer Support Hub